Integrity and ethical behaviour are core values of our organisation. Our complaints procedure follows the applicable laws and regulations, as well as relevant internal and external rules, codes, and procedures.
Complaints can be submitted by our clients or third parties.
Complaints may relate to:
Complaints may relate to:
performance of our regular services- inappropriate behaviour, including sexual or other harassment, violence,
discrimination, or bullying - other objectionable conduct
- Highest quality standards
Every complaint will be carefully reviewed, and we will treat your complaint with strict confidentiality. Complaints will be handled through our internal complaints committee.
The complaints committee will acknowledge receipt of the complaint within one week and inform the reporter how and within what timeframe the complaint will be handled.
Please read the following information before submitting a complaint:
The complaints committee will acknowledge receipt of the complaint within one week and inform the reporter how and within what timeframe the complaint will be handled.
Please read the following information before submitting a complaint:
- Complaints can only be considered if they are properly substantiated. Please
include a clear written explanation when submitting your complaint. - Complaints should generally first be raised with the professional directly involved. If the complaint is not resolved satisfactorily, it may be referred to the complaints committee. Where there is a compelling reason, a complaint may be submitted directly to the complaints committee or handled anonymously.
If a client or any other party has comments or concerns regarding the actions of an employee or the services provided by Reanda Netherlands, they may contact our compliance officer at complaints@reanda-netherlands.com
Amsterdam, September 1st, 2026